What can be returned
We accept returns or replacements when:
- The item arrived damaged, broken or leaking
- You received the wrong item, colour or size
- The item has a manufacturing defect
Please check your parcel in front of the delivery person where possible, and report any problem within 3 days of delivery.
Non-returnable items
For hygiene and quality reasons we can't accept returns of:
- Opened or used consumables — ink, refills, glue, adhesives, paint and correction fluid
- Notebooks, diaries or pads that have been written in
- Custom-printed or personalised items
- Gift cards
Change-of-mind returns are only accepted for unopened items in their original packaging.
How to request a return
- Contact us or message us on WhatsApp with your order number
- Share clear photos of the item and its packaging
- Our team will confirm the next steps and arrange a pickup or replacement
Refunds
Once a returned item is received and checked, we'll offer a replacement or a refund. Approved refunds are usually processed within 7 business days to your mobile banking or bank account.
Delivery charges are refunded only when the return is due to our mistake (damaged, defective or wrong item).
Order cancellations
You can cancel an order free of charge before it is dispatched. Once an order has been handed to the courier it can no longer be cancelled, but you may refuse unopened parcels on delivery.